Enterprise Major Incident Manager / Enterprise Experience Required

We’re working with working with a Fortune 500 distribution company that ranks as one of the largest privately held company in the U.S., with annual sales in the billions. 

They're looking to fill an Incident Management role where you'll be running high-stakes bridge calls, coordinating critical system restorations, and owning the full incident management lifecycle. Day to day, you'll be the primary orchestrator during major outages - driving communication through ServiceNow, managing stakeholder updates, and leading problem management initiatives to prevent future incidents.

Contract Duration: 6 – 12 Months

Required Skills & Experience

• 3+ years of enterprise incident management experience
• ServiceNow hands-on experience
• Bridge call leadership/coordination
• ITIL process knowledge
• Experience managing major incidents impacting business services
• Strong stakeholder communication skills

Desired Skills & Experience

• ITIL certification
• Problem management experience
• Experience with RCA facilitation
• Enterprise change management exposure
• Metrics/KPI reporting experience
• Experience in manufacturing/distribution environments

What You Will Be Doing
Daily Responsibilities

• 30% Monitoring
• 70% Team Collaboration

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.