VoIP Support Technician/onsite NJ

We’re working with a fast-growing retail company based in Philadelphia, PA, seeking a full-time VOIP Support Technician to join their team. This company delivers advanced cloud-based voice and unified communications solutions.
If you’re passionate about networking, SIP, and troubleshooting modern VOIP systems, this is your chance to work hands-on with cutting-edge telecom technology in a collaborative hybrid environment.

Required Skills & Experience

· 3+ years of experience supporting VOIP systems (SIP, RTP, PBX)
· Strong troubleshooting skills with routers, switches, and firewalls
· Experience with tools like Wireshark, Asterisk, or FreePBX
· Familiarity with TCP/IP networking and QoS principles
· Excellent communication and customer support skills

Desired Skills & Experience

· Experience with hosted or cloud-based VOIP solutions (e.g., RingCentral, 8x8, Teams Voice)
· Understanding of Linux and Windows Server environments
· Knowledge of call routing, trunking, and number provisioning
· Certifications such as CompTIA Network+, CCNA, or similar

What You Will Be Doing

Tech Breakdown
· 60% VOIP Systems & Network Troubleshooting
· 25% Server & System Administration (Linux/Windows)
· 15% Customer Support & Ticket Resolution

Daily Responsibilities
· 80% Hands-On Technical Support
· 10% Documentation & Reporting
· 10% Team Collaboration & Escalation Support

The Offer

• Bonus eligible

You will receive the following benefits:
· Medical, Dental, and Vision Insurance
· Vacation Time
· Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.