Operations Director // Office Manager

Job Description
A fast-growing IT consulting firm based in Fort Washington, PA is seeking an Operations Director & Office Manager to oversee day-to-day business operations, office administration, and internal coordination. This role is non-technical and focuses on operational efficiency, financial administration, and organizational support. You will ensure that the business runs smoothly by managing billing workflows, handling agreements and documentation, and supporting executive leadership with administrative and operational tasks.

The ideal candidate is detail-oriented, highly organized, and comfortable managing multiple priorities in a fast-paced consulting environment. You’ll oversee billing processes, coordinate vendor and client documentation, maintain office operations, and serve as a central point of communication across the company. This role is essential in helping the business maintain strong internal structure while supporting continued growth.

Required Skills & Experience

• 5+ years of experience in operations, office management, or administrative leadership

• Strong background in billing workflows, invoicing, and financial administration

• Experience drafting, reviewing, and managing contracts, proposals, and service agreements

• Proven ability to manage calendars, schedules, and general office logistics

• Strong organizational and prioritization skills with exceptional attention to detail

• Excellent written and verbal communication skills

• Ability to maintain confidentiality and handle sensitive business information

• Proficiency with Microsoft Office Suite, particularly Word and Excel

• Experience maintaining records, tracking documentation, and managing compliance-related paperwork

Desired Skills & Experience

• Experience working in a professional services, IT consulting, or MSP environment

• Familiarity with CRM or project management tools (e.g., HubSpot, ConnectWise, Monday.com)

• Background in process improvement or developing standard operating procedures

• Experience coordinating onboarding/offboarding processes for employees

• Ability to support HR-related tasks such as policy updates and personnel documentation

• Comfort assisting leadership with light executive assistant duties (scheduling, communications, reporting)

Role Breakdown

• 40% Billing & Financial Administration (invoicing, agreement management, documentation tracking)

• 30% Office & Operations Management (supplies, scheduling, vendor coordination, facility needs)

• 20% Administrative & Executive Support (document prep, communications, reporting)

• 10% Process Improvement & Compliance (SOP updates, internal workflows, record accuracy)

The Offer

You will receive the following benefits:

• Competitive salary based on experience

• 401(k) with employer match

• Health, dental, and vision insurance

• Generous PTO and paid holidays

• Professional development and training opportunities

• Hybrid work flexibility

• Bonus opportunities and employee referral program

Applicants must be currently authorized to work in the U.S. on a full-time basis now and in the future.