Junior VoIP Engineer/RingCentral

A leading provider of innovative communication solutions is looking for a Junior Network VOIP Engineer. This company is dedicated to delivering high-quality VoIP services that empower businesses to communicate effectively and efficiently.
Job Description:
As a Junior VoIP Engineer, you will work closely with senior engineering staff to support and maintain the RingCentral VoIP infrastructure. This role offers an excellent opportunity for professional growth in the field of telecommunications and voice-over-IP technologies.
Responsibilities:

• Assist in the configuration, deployment, and maintenance of RingCentral VoIP systems.
• Monitor VoIP network performance and troubleshoot issues.
• Provide technical support and resolve incidents related to VoIP services.
• Collaborate with cross-functional teams to implement new features and enhancements.
• Participate in testing and validation of VoIP systems upgrades.
• Document processes, configurations, and changes for future reference.
• Stay updated with industry trends and best practices in VoIP technology.

Requirements:

• Bachelor’s degree in Computer Science, Telecommunications, or a related field (or equivalent practical experience).
• Solid understanding of VoIP protocols and technologies, particularly with RingCentral.
• Familiarity with SIP, RTP, IP PBX, and VoIP gateways.
• Experience with network protocols and troubleshooting tools (Wireshark, etc.).
• Ability to work effectively in a team environment and collaborate with colleagues.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Certifications such as CCNA Voice, RingCentral Certification, or similar.
• Experience with cloud-based VoIP solutions and integrations.
• Knowledge of scripting languages (Python, PowerShell, etc.) for automation.