Tier 3 Support Analyst

Job Description

Our client is a large tier financial company that offers and promotes a broad range of financial products and services. There are approximately 979 stores in 22 states and the District of Columbia.

Right now, they are looking for a Tier 3 Support person. Ideally someone who is skilled with Windows, Cisco, TCP/IP, Azure AD, Group Policies, O365, M365, Exchange Online, and PowerShell. As well as maintain user lifecycle, perform hardware/software installations, perform troubleshooting, and improve IT systems/processes.

This is a 3–6-month contract-to-hire position. Onsite in Irving, Tx, a hybrid model of 3-4 days in office. Pay rate will be $32-35/hr.

Required Skills & Experience

• Bachelor’s Degree or 4 years of relevant experience in a customer focused position involving technical knowledge of a company’s products and services.
• Experience with Exchange and Active Directory
• Strong knowledge and experience with desktop software Microsoft Office, Outlook, Excel, Word, Adobe Acrobat Reader, and other software is required.
• Experience installing printers, including print server management, is required.
• Microsoft Operating System experience is required
• Strong problem-solving skillset are required.

Desired Skills & Experience

• Accredited technical certifications are preferred
• Experience with IBM/400 systems is preferred

What You Will Be Doing
Daily Responsibilities

• Responsible for supporting advanced technical issues for 500+ Corporate Staff, at both on-site and corporate office locations
• Tier 1-3 corporate technical support via phone, email, and ticketing system submissions.
• Troubleshoot a wide array of hardware and software related technical issues.
• User lifecycle maintenance (e.g. account creation/removal, unlock/reset, licensing, etc.).
• Install, configure, and replace hardware (e.g. printers, scanners, workstations, phones, etc.).
• Install, configure, and replace a wide array of software systems.
• Collaborate with Information Security and Infrastructure teams to ensure all systems are compliant with Payment Card Industry Data Security Standards.
• Prepare written materials (e.g. procedures, system level documentation, reports, memos, letters, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information.
• Consult with IT Management and other departments as needed.

The Offer

• $32-35/Hr.
• Hybrid

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.