MSP Systems Engineer // Level 3

Job Description

A growing Managed Service Provider (MSP) based in Fort Washington, PA is seeking an experienced Level 3 Systems Engineer to join our technical team. This senior-level position is ideal for someone who thrives in a fast-paced, client-focused environment and enjoys solving complex infrastructure challenges across diverse client environments.

You’ll be responsible for advanced systems implementation, Microsoft 365 migrations, virtualization projects, and escalated troubleshooting. This role involves a mix of hands-on engineering, solution design, and mentorship of junior team members. You will play a key role in ensuring the reliability, scalability, and security of client systems across on-prem and cloud environments.

Required Skills & Experience

• 5+ years of experience in IT infrastructure or systems engineering roles, preferably within an MSP environment

• Strong hands-on experience with VMware vSphere/ESXi environments, including configuration, clustering, and performance tuning

• Proven expertise in Windows Server installation, configuration, and maintenance (2016/2019/2022)

• Demonstrated experience performing Microsoft 365 migrations (Exchange Online, Teams, SharePoint, and Intune)

• Strong understanding of Active Directory, Group Policy, DNS, DHCP, and related services

• Experience with Azure AD Connect, hybrid environments, and identity management

• Familiarity with network fundamentals — VLANs, VPNs, routing, and firewall configuration

• Proficiency with system monitoring, patch management, and backup/disaster recovery solutions (Datto, Veeam, etc.)

• Excellent troubleshooting, documentation, and communication skills

• Customer-first mindset with the ability to manage multiple client projects simultaneously

Desired Skills & Experience

• Experience designing and implementing VMware and Hyper-V infrastructures

• Familiarity with scripting and automation (PowerShell preferred)

• Exposure to Azure IaaS and virtual networking

• Experience performing tenant-to-tenant Microsoft 365 migrations

• Strong understanding of cybersecurity best practices, MFA, and endpoint protection platforms

• Previous experience mentoring Tier 1–2 technicians or leading project implementations

• Experience using PSA/RMM tools (Autotask, N-able, ConnectWise, or similar)

What You Will Be Doing

• Design, implement, and maintain VMware virtualization environments for client infrastructures

• Build, configure, and deploy Windows Server environments, including Active Directory, DNS, and DHCP

• Plan and execute Microsoft 365 migrations, ensuring minimal downtime and data integrity

• Provide Tier 3 escalation support for complex server, cloud, and networking issues

• Collaborate with project managers to scope, plan, and deliver client infrastructure projects

• Lead technical initiatives for system upgrades, migrations, and security improvements

• Work with clients to assess environments and recommend scalable technology solutions

• Maintain accurate documentation for systems, configurations, and project changes

• Assist in developing internal best practices and knowledge base documentation

• Mentor junior technicians and contribute to team training initiatives

Tech Breakdown

• 40% Server & Virtualization (VMware, Windows Server builds, AD/GPO)

• 30% Cloud & Migrations (Microsoft 365, Azure, Intune)

• 20% Escalated Support & Troubleshooting (Tier 3, infrastructure, networking)

• 10% Client Consultation & Documentation

The Offer

You will receive the following benefits:

• Competitive salary commensurate with experience

• 401(k) with employer match

• Health, dental, and vision insurance

• Generous PTO and paid holidays

• Paid training, certification reimbursements, and professional development opportunities

• Hybrid work flexibility

• Bonus opportunities and employee referral incentives

Applicants must be currently authorized to work in the U.S. on a full-time basis now and in the future.